Artificial intelligence: Pinto (left) said that once the system goes live in four to six month, a decision will be made to expand the use of Watson to other business areas. With him is Ong. SAMUEL ONG / THE STAR
KUALA LUMPUR: Hong Leong Bank Bhd today became the first organisation in Malaysia to use IBM Watson to help transform its customer service operations.
The announcement will see Hong Leong Bank deploy the cognitive computing technology with a focus on the customer support for credit card services.
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