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Square Enix Suspends Final Fantasy XIV Mac Sales

Fans are a bit unhappy with how the game performs on OS X, especially since the posted system requirements were a bit wonky.

July 5, 2015
Final Fantasy XIV: Heavensward

Clearly, it was just too much to let PC users have all the fun. And by fun, we mean "suspending sales of a game because the platform release was just that bad." Warner Bros. recently stopped selling the latest title in the Batman franchise on the PC as a result of just how bugged and poorly ported the game was. Not to be outdone, Square Enix has gone ahead and suspended sales of the Final Fantasy XIV: Heavensward MMO on the Mac. Like Warner Bros., Square Enix is strongly hinting that dissatisfied gamers should pursue refunds if they're that unhappy with the new "native" Mac edition of the game.

"We have received a great deal of feedback regarding the performance of the Mac version, as well as various problems which resulted from the information we provided prior to its release. For these issues, we apologize," reads a lengthy message from Final Fantasy XIV producer and director Naoki Yoshida.

According to Yoshida, the big issue affecting the reportedly poor performance of Final Fantasy XIV on OS X was, basically, a big misunderstanding on the developers' parts. In an effort to get as much performance out of the title as possible, they were tweaking elements of the game pretty late into the release cycle—as a result, they were had a number of different system requirements in mind for getting the game to run in various states.

"Although our development and QA teams tested the client on Mac hardware, because of our last minute efforts to improve performance and the possibility that system requirements might change, we decided to prepare several versions of these requirements, with the one to be released depending on the final result. However, in the chaos leading up to the multi-platform launch of our expansion, we released incorrect requirements, which were not updated prior to the Mac version's official release," Yoshida wrote.

"Because of this situation, many of you purchased a product which your Mac hardware could not run at even the minimum system requirements, resulting in insufficient performance, for which many of you have expressed your dissatisfaction. Had we provided accurate information beforehand, I know many of you would not have purchased the Mac version, which is why we decided to offer full refunds. Once again, I apologize," he later added.

There's no indication as to when the game might go back on sale. Yoshida says that Square Enix is going to make a full announcement about the game's final system requirements, running resolution, and other details. Until that happens, you won't be able to buy the game for OS X. If you already got your hands on a copy, though, you'll be able to play it as much as you want—if you want to.

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David Murphy got his first real taste of technology journalism when he arrived at PC Magazine as an intern in 2005. A three-month gig turned to six months, six months turned to occasional freelance assignments, and he later rejoined his tech-loving, mostly New York-based friends as one of PCMag.com's news contributors. For more tech tidbits from David Murphy, follow him on Facebook or Twitter (@thedavidmurphy).

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