Apple looking into WiFi problems on some new MacBook Air laptops


9 to 5 Mac reports:

-According to a source at Apple, the company is working to independently identify what exactly is causing the new WiFi-related problems. According to this person, AppleCare and Apple Store Genius Bar employees have been instructed to "capture" affected MacBook Air units. These units will then be sent back to Apple for further testing so a solution could hopefully be achieved. While Apple is asking AppleCare and Genius Bar staff to "capture" units facing problems, that does not mean Apple is confirming the new MacBook Air is flawed. This points to Apple pushing to determine why at least some units are seeing WiFi problems.


Early reports and reviews indicate there may be an hardware or potentially software issue with the MacBook Air. On the flip side, there are reports of no problems whatsoever. Seeing that the 2013 MacBook Air feature new 802.11ac specs, it's natural WiFi performance is getting extra attention by users. As noted above, Apple is investigating the matter by pulling devices from the field for additional analysis to investigate reports.