Apple CEO Cook Apologizes for China IPhone Warranties
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Apple Inc. Chief Executive Officer Tim Cook apologized for the company’s iPhone warranty and repair policies in China after receiving criticism from state-run media over customer service in its second-largest market.
Apple, in a change in practice, will offer full replacements of older iPhones experiencing problems, Cook said in a letter posted on the company’s Chinese website. Apple also vowed to improve training, customer service and monitoring of stores authorized to sell its products in China. The stock fell 3.1 percent yesterday, its biggest decline since Jan. 24.