Apple Sends Emailed Apologies for iCloud Outage

Apple has sent an emailed apology to customer affected by the recent iCloud outage that took down email for a small fraction of users for several days. Apple claimed the outage only affected 1.1% of iCloud users.

Inbox  32947 messages

We apologize for the mail service interruption you recently experienced. Your mail service has been restored and all emails sent during this service interruption have been delivered to your account.

Our customers are very important to us and we are working hard to ensure you have the best experience with iCloud.

We appreciate your patience.

-iCloud Team

Apple has not disclosed any plans to offer a service credit or refund to affected users, though compensation is slightly more tricky because the base iCloud service is now free.

Thanks Mike!

Top Rated Comments

iSee Avatar
151 months ago
I was out for 2+ days. .mac is my primary email address,I can't believe the amount of business that was lost because of this. I need more than an apology.

A 2 day outage is unacceptable from Apple, no question.

But if you really have business riding on this, you should have your own domain and be paying for email hosting. Since you're using a free-bee email account, you don't deserve and you aren't going to get more than an apology.
Score: 13 Votes (Like | Disagree)
Kissaragi Avatar
151 months ago
I will stick to gmail i think!
Score: 9 Votes (Like | Disagree)
whatever Avatar
151 months ago
I was out for 2+ days. .mac is my primary email address,I can't believe the amount of business that was lost because of this. I need more than an apology.

Oh my God, really! If you lost business, because a free email service was down for a couple of days, then you really need to look into getting a commercial email service.
Score: 8 Votes (Like | Disagree)
MonstaMash Avatar
151 months ago
Steve would've never allowed this.
Steve would have never sent an apology email and after public outcry would say that users don't NEED to access their email 24/7. Seriously.

Glad Apple sent this email.
Score: 8 Votes (Like | Disagree)
cyberddot Avatar
151 months ago
I'm apparently in the 1.1% of iCloud users that were affected and did not receive an emailed apology for the 2+ day outage.

I'm feeling like a special snowflake.
Score: 6 Votes (Like | Disagree)
whoknows87 Avatar
151 months ago
Who is Mike :D
Score: 6 Votes (Like | Disagree)

Popular Stories

reset password request iphone

Warning: Apple Users Targeted in Phishing Attack Involving Rapid Password Reset Requests

Tuesday March 26, 2024 4:34 pm PDT by
Phishing attacks taking advantage of Apple's password reset feature have become increasingly common, according to a report from KrebsOnSecurity. Multiple Apple users have been targeted in an attack that bombards them with an endless stream of notifications or multi-factor authentication (MFA) messages in an attempt to cause panic so they'll respond favorably to social engineering. An...
iPhone Home Screen Gradient Blank Spaces 1

Sources: iOS 18 Lets Apps Be Placed Anywhere on Home Screen Grid

Sunday March 24, 2024 1:33 pm PDT by
iOS 18 will give iPhone users greater control over Home Screen app icon arrangement, according to sources familiar with the matter. While app icons will likely remain locked to an invisible grid system on the Home Screen, to ensure there is some uniformity, our sources say that users will be able to arrange icons more freely on iOS 18. For example, we expect that the update will introduce...
maxresdefault

Apple Announces WWDC 2024 Event for June 10 to 14

Tuesday March 26, 2024 10:02 am PDT by
Apple today announced that its 35th annual Worldwide Developers Conference is set to take place from Monday, June 10 to Friday, June 14. As with WWDC events since 2020, WWDC 2024 will be an online event that is open to all developers at no cost. Subscribe to the MacRumors YouTube channel for more videos. WWDC 2024 will include online sessions and labs so that developers can learn about new...
iPad Pro 2024 Landscape Camera Feature

New iPad Pro Again Rumored to Feature Landscape Front-Facing Camera

Monday March 25, 2024 5:43 am PDT by
The next-generation iPad Pro will feature a landscape-oriented front-facing camera for the first time, according to the Apple leaker known as "Instant Digital." Instant Digital reiterated the design change earlier today on Weibo with a simple accompanying 2D image. The post reveals that the entire TrueDepth camera array will move to the right side of the device, while the microphone will...
apple maps 3d feature

Apple Maps May Gain Custom Routes With iOS 18

Tuesday March 26, 2024 3:10 pm PDT by
Apple may be planning to add support for "custom routes" in Apple Maps in iOS 18, according to code reviewed by MacRumors. Apple Maps does not currently offer a way to input self-selected routes, with Maps users limited to Apple's pre-selected options, but that may change in iOS 18. Apple has pushed an iOS 18 file to its maps backend labeled "CustomRouteCreation." While not much is revealed...
sonoma desktop wwdc

Apple Releases macOS Sonoma 14.4.1 With Fix for USB Hub Bug

Monday March 25, 2024 10:10 am PDT by
Apple today released macOS Sonoma 14.4.1, a minor update for the macOS Sonoma operating system that launched last September. macOS Sonoma 14.4.1 comes three weeks after macOS Sonoma 14.4. The ‌‌‌‌macOS Sonoma‌‌ 14.4‌.1 update can be downloaded for free on all eligible Macs using the Software Update section of System Settings. There's also a macOS 13.6.6 release for those who...
Generic iOS 18 Feature Purple

iOS 18 Will Finally Bring This Android Feature to iPhone

Monday March 25, 2024 6:42 am PDT by
iOS 18 will allow iPhone users to place app icons anywhere on the Home Screen grid, according to sources familiar with development of the software update. This basic feature has long been available on Android smartphones. While app icons will likely remain locked to an invisible grid system on the Home Screen, our sources said that users will be able to arrange icons more freely on iOS 18....
Generic iOS 18 Feature Purple

iOS 18: What to Expect From 'Biggest' Update in iPhone's History

Wednesday March 27, 2024 11:10 am PDT by
At least some Apple software engineers continue to believe that iOS 18 will be the "biggest" update in the iPhone's history, according to Bloomberg's Mark Gurman. Below, we recap rumored features and changes for the iPhone. "The iOS 18 update is expected to be the most ambitious overhaul of the iPhone's software in its history, according to people working on the upgrade," wrote Gurman, in a r...