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John Browett has joined Apple Stores
John Browett has joined Apple Stores. Photograph: Rex Features
John Browett has joined Apple Stores. Photograph: Rex Features

Dixons boss John Browett swaps Hemel Hempstead for Apple's California HQ

This article is more than 12 years old
Rupert Neate
Since he joined Dixons from Tesco in 2007, John Browett has made a good stab at repairing the chain's reputation for shoddy customer service, and improving its financial position

There was more than a hint of irony in John Browett's voice as he welcomed a journalist to a vast Currys megastore on London's North Circular ring road last year: "Welcome to the technology temple of delight." From April, however, Browett will be able to leave the irony at the door.

The 48-year-old Cambridge and Wharton Business School executive is swapping Dixons' headquarters in Hemel Hempstead for Apple's Infinite Loop in Cupertino, California, where he'll be in charge of one of the most profitable retail businesses in the world, the 361-strong Apple stores chain.

Browett, who doesn't wear a tie and hates the typical boardroom "suit" approach to business life, is likely to fit in well at Apple, where the late Steve Jobs famously wore a black polo shirt and jeans at almost every public gathering.

He says he's not in it for the money, but one imagines Browett, who collected £1m in pay and bonuses from Dixons last year, is likely to receive a significant jump in his pay packet when he turns up in California in April. "I am not particularly motivated by money, power or celebrity. I think that those things are frankly for the birds, I don't really care about them," he told the Telegraph last summer. "What really drives me is if I can see I can make a difference, and I saw that I could do something different with Dixons. I did not foresee the consumer recession which we've had – nobody did – but are we still on plan with what we said we would do? Yes, we are."

Two weeks ago, when Dixons presented a 5% decline in like-for-like sales over Christmas as a "solid" performance, most of the City's retail watchers agreed Browett had done a terrific job of turning around the high street electronics chain. Since he joined Dixons from Tesco in 2007 he's made a good stab at repairing the chain's reputation for shoddy customer service, and improving its financial position, leaving the company confident it can repay a make-or-break £160m bond later this year.

The 5% decline in sales, which was mainly caused by economic problems affecting its operations in Greece and Italy, was welcomed by the City. Philip Dorgan, analyst at Panmure Gordon, said the performance pointed to light at the end of the tunnel for Dixons, which has lost 90% of its market value since the dotcom bubble burst in 2001. "The most important trading period of the year is over and with other retailers dropping like flies, these numbers have to be mildly encouraging. We think that it can repay its bonds this year, helped by planned lower capital expenditure and cost savings."

Tim Cook, Apple's chief executive, said he was "thrilled" that Browett was joining the team and described his retail experience as "incredible".

Born in Rutland in 1963, Browett was educated at the local state school and sixth form before studying zoology at Magdalene College, Cambridge. Picking up a 2:2 degree, he joined investment bank Kleinwort Benson. After five years, he moved to America's Wharton business school, spending $100,000 (£50,438) to study for his MBA.

This was followed by a stint in management consulting, until he joined Tesco in 1998 at the age of 34 and became chief executive of its online operations in 2000. Which doesn't seem to have been a barrel of laughs. "I don't do lunch. I don't do conferences. We are too busy. I just don't meet people – there is too much to do," he told the Guardian at the time.

Browett, who had a long-held ambition to be a chief executive, is understood to have been keen to quit Tesco when it became clear that he was not in the running to take over from Sir Terry Leahy, who stood down as chief executive of Britain's biggest retailer in March 2011.

The 48-year-old is a health and fitness fanatic, who used to cycle from his home in Highgate, north London, to Tesco's corporate offices in Welwyn Garden City. Browett, who's highly regarded by City analysts, has also confessed to being a fan of both Mozart and Madonna, and once got down and dirty while doing up a country house. Another of his passions is dinghy sailing, so he'll probably be glad to know San Francisco Bay boasts perfect sailing conditions almost the whole year round.

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