As a long-time Android user, I spent years avoiding iOS devices—I didn’t think they could really meet my needs and preferences. A year ago though, I finally broke down and bought my first
Accessories galore
One of the first things I noticed with the iPhone was that I was spending a lot more money when it came to accessories. Surprisingly, it wasn’t on applications or music—most of my favorite apps are free and I have Spotify Premium. Rather, the bulk of my spending was on cases and cables. When it comes to cases, it’s no fault of
In addition to cases, I’ve also spent a lot of money on iPhone charging/sync lightning cables in different cities around the world. All my devices are USB Type-C, and the iPhone is the only one that isn’t anymore—while this is admittedly my own user error, I have forgotten my cable at home numerous times. I’ve had to order a new one on Amazon and have it delivered to my hotel on multiple occasions. I will say that with the new iPhone 8 and 8+,
As far as
Software Updates
I’ve also noticed that
iOS isn’t infallible, 3rd Party apps have flaws
When it comes to software, I came to iOS under the impression that applications for the iPhone were infallible and didn’t crash. Part of this came from the Android side of things, where applications used to crash a lot—back in the day, developers often focused on iOS development first, and tended to phone it in with Android applications. However, things have changed quite a bit since then, and now it seems like most Android applications are just as stable as iOS. I was certainly surprised when the first applications locked up or crashed on my iPhone, but they were some of the same applications that typically crash on Android. Social media apps tend to have the most crashes, however, they did crash less on iOS than I’ve experienced on Android. None of the
iPhone camera is a great differentiator
One thing you hear a lot about Apple is that its software and hardware integration enable better experiences. That story is without a doubt most evident in the iPhone camera experience. I underestimated how much I would use the iPhone 7+ dual camera. While some of the best features of the iPhone 7+ dual camera weren’t available until the iOS 11 update, the camera’s zoom performed beyond my expectations. The dual camera’s zoom factor (10x) allowed me to take shots that would have otherwise been impossible. This was where my decision to purchase a 32GB iPhone 7+ ended up being a mistake—with how many photos (over 4000) and 4K video I took over the past year, I ran out of space fast. Over the course of the year I had to empty my iPhone’s storage three times to make space for new photos and videos. In fact, I even had to hold back on recording videos because the 4K videos took up so much space. Apple’s new file format and the use of HEVC/H.265 helps the iPhone use significantly less storage space for photos and videos, somewhat remedying the issue. In addition, the iPhone 8 and iPhone X are only available with 64GBs and up. Obviously, expandable storage would fully solve this issue for everyone, but 64GB has always been enough for me on my Android devices.
Another thing I’ve noticed about the iPhone 7+ camera is that it is the device I grab the most whenever I want to get a good photo. There are two reasons for that: first is that the iPhone consistently produces good photos that give me ‘the shot,’ and secondly, so many of my social media apps are running on the iPhone. As we all know, in the age of social media a photo doesn’t really exist unless you share it. After all, did you really eat your ramen if you didn’t take a photo of it and post it to Instagram? Jokes aside, I used the iPhone camera a lot and that should be a testament to its quality and reliability. Initially there were some bugs with the iPhone 7+ camera, but Apple hashed them out extremely quickly—within a week or two of me noticing the issue. Apple isn’t perfect but they do try extremely hard to keep the consumer happy.
Impeccable customer service
Speaking of, when it comes to customer service, I’ve been thoroughly impressed with my experience. When I went in to get myself a new leather iPhone case (after I’d badly damaged mine) they replaced it for me and didn’t charge me for the new one. Apple’s customer service reputation proceeds them, so I already had pretty high expectations. However, this was still a very unexpected customer service move and I was really impressed—I came in ready to spend money and instead came away a very happy customer.
Hardware and software exclusivity
A commonly overlooked aspect of iOS is the hardware and software ecosystem build around the iPhone. There are some devices and applications that simply cannot be found on Android, and if they can, they’re in very limited quantities or capacity. For example, my Insta360 One 360 camera only connects to iPhone directly. As a result, I cannot use the camera for live streaming or recording 360 video direct from my Android phone without sacrificing quality. Additionally, there are many applications that only exist on ARKit (granted some of them are ports from
Not all iPhones are equal
A big pet peeve of mine when I purchased the iPhone 7+ at launch was that Apple did not allow me to choose the device I wanted. I had to buy the
Final thoughts
As someone who has been using Android devices since the G1, I must say that Apple’s hardware and software ecosystem have proven to me that iOS is just as crucial to my daily smartphone usage as Android. The iPhone 7+ has really pulled me into Apple’s ecosystem, so far that I’m even encouraged to explore the iPad and other Apple devices like Apple TV. I guess that makes me a convert—time to get in line for the iPhone X along with the rest of the Apple fanatics.
Disclosure: My firm, Moor Insights & Strategy, like all research and analyst firms, provides or has provided research, analysis, advising, and/or consulting to many high-tech companies in the industry, cited or related to this article. I do not hold any equity positions with any companies cited in this column.