Microsoft still can't decide if it can commit to a world that's not about Windows alone Credit: Thinkstock [Updated 5/2/17] Microsoft seems to want Office 365 to be its new Windows, the universal personal computing platform. Windows sales have declined for years now, as users switched a lot their computing to mobile devices and, to a lesser extent, Macs. Positioning Office 365 as the common platform across the new reality of a multidevice world makes sense. But Microsoft’s execution on—and commitment to—that vision is highly uneven. Some parts of the company clearly believe in that cross-platform vision. Some parts see mobile devices as junior adjuncts to computers. Some parts see mobile as near-equal partners, given Microsoft’s failure to have its own successful mobile platform, but they can’t get behind Mac support because that platform directly competes with Windows. How that tentative internal state translates is Microsoft execs and spokespeople using empty phrases like, “We’re always listening to customer feedback and have heard this,” and “It’s on our road map, but we can’t go into any more detail.” In other words: Dream on. The result is that any multiplatform user—and many, if not most, enterprises—can’t actually adopt Office 365 as that universal computing platform system, only some pieces. As my parent company’s IT support manager says, “We have done a few pilots here with mixed platforms, and it’s getting a bit old to have to continually point out the differences, include the workarounds and mention that the feature you are missing is ‘in the road map.’ Just another kink that does not help with getting clients to transition to a new solution.” The table below shows you what each Office 365 component supports, so you know when you can actually rely on Microsoft as your solutions provider and when you can’t. Related content news Zoom offers AI-based updates to its Workplace collaboration space The company's Workplace collaboration space gets several user interface upgrades over its previous version. By Lucas Mearian Apr 18, 2024 3 mins Zoom Video Communications Generative AI Collaboration Software news Report: Microsoft-OpenAI ownership might get conditional OK from EU regulators European Commission regulators are officially noncommittal on the antitrust action, but a Reuters report indicates Microsoft-OpenAI deals are unlikely to trigger review. By Jon Gold Apr 18, 2024 3 mins Regulation Government Microsoft analysis Apple wants to improve the carbon offset market Apple's just-published annual environmental report detailing its progress towards carbon neutrality shows the company is working hard to be transparent about its efforts. By Jonny Evans Apr 18, 2024 6 mins Technology Industry Apple Green IT news Slack AI now available to all paid users for $10 more a month Slack’s generative AI add-on offers access to features including enhanced search, channel recaps, and a ‘daily digest.’ By Matthew Finnegan Apr 18, 2024 5 mins Slack Generative AI Collaboration Software Podcasts Videos Resources Events SUBSCRIBE TO OUR NEWSLETTER From our editors straight to your inbox Get started by entering your email address below. Please enter a valid email address Subscribe